Our Project Managers Begin With One Question. Wonder What It Is?
March 31, 2008
You know, selling technology is the easy part. We believe that if you have business problems to solve, then we can create meaningful solutions for you, in and around technology.
But Project Management–now that’s a different deal.
Do you know how many moving pieces there are to a technology implementation? Thousands. And if all of that doesn’t come together properly, then costs go up, frustration mounts, and implementation plans go out the window.
So our Project Managers (PM’s) begin every project with the very simple but important question: Why did you buy this? (Or, what are you hoping this solution will do for you?) By knowing that, it restates the value you put on the solution–and helps us make sure we fulfill your expectations.
Are we saying nothing ever goes wrong with our implementation? Of course not.
Not sure we’ve ever had a perfect one. But one thing we can say is that we keep you updated all along the curve to make sure you know where we are in the process. Communication is vital. And it’s a promise we make to you.
So if you’re just beginning a project with us and you hear your PM ask that question “why did you buy this?” don’t take offense. They’re just making sure there is complete understanding prior to beginning work. It can save headaches later.