The 411 on the 311?
November 2, 2009
The 411 on the 311?
Part 1
Many city governments today are either implementing or considering a 311 service to improve assistance and responsiveness to the public. “311” is the slang term used for a centralized service center equipped with the tools and information needed to handle various non-emergency calls from the public. Some common things that a 311 service provides support for are:
- Reporting potholes
- Reporting graffiti
- Garbage collection information
- Blocked roadways, driveways, and fire hydrants
- Reporting broken traffic lights
- Mayor action line (complaints)
- Reporting abandoned vehicles
- Reporting stray animals
- Provide information on which department to call for any given service when there is uncertainty
- Information and possibly call routing for local shelters, public assistance, domestic issues and other urgent/emergency like calls
According to New York City’s website, their 311 even provides language translation! Also, some cities have even set up their 311 service as a 911 back up or as a disaster recovery site.
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