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	<title>The G3 Tech Advantage &#187; Michelle Heiden</title>
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		<title>An Integrated Solution and Outbound Dialer: From &#8216;What is It?&#8217; To &#8216;How Did We Do Without It?&#8217;</title>
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		<pubDate>Mon, 12 May 2008 10:36:54 +0000</pubDate>
		<dc:creator>Michelle Heiden</dc:creator>
				<category><![CDATA[Customer Service Manager]]></category>
		<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Michelle Heiden]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[consolidation of support contracts]]></category>
		<category><![CDATA[diagnosing issues]]></category>
		<category><![CDATA[health supply company]]></category>
		<category><![CDATA[michelle heiden]]></category>
		<category><![CDATA[outbound dialer]]></category>
		<category><![CDATA[reducing costs]]></category>

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		<description><![CDATA[by Michelle Heiden
As a technology specialist, I’m always looking for big problems that can be solved by well-executed, properly-designed technical solutions. For me, the bigger the better.
Well, recently I helped install a system for a health supply company. When we first began diagnosing their issues, they thought they merely needed a new PBX. But after [...]]]></description>
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