<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd"
	xmlns:media="http://search.yahoo.com/mrss/"
>

<channel>
	<title>The G3 Tech Advantage &#187; Customer Service</title>
	<atom:link href="http://g3techadvantage.com/category/business-application/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://g3techadvantage.com</link>
	<description>Business and Technology Insights from G3 Technology Partners</description>
	<lastBuildDate>Mon, 09 Nov 2009 16:32:33 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.5</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
		<!-- podcast_generator="podPress/8.8" -->
		<copyright>&#xA9; </copyright>
		<managingEditor>questions@g3techadvantage.com ()</managingEditor>
		<webMaster>questions@g3techadvantage.com()</webMaster>
		<category></category>
		<itunes:keywords></itunes:keywords>
		<itunes:subtitle></itunes:subtitle>
		<itunes:summary>Insights from G3 Technology Partners</itunes:summary>
		<itunes:author></itunes:author>
		<itunes:category text="Society &amp; Culture"/>
		<itunes:owner>
			<itunes:name></itunes:name>
			<itunes:email>questions@g3techadvantage.com</itunes:email>
		</itunes:owner>
		<itunes:block>No</itunes:block>
		<itunes:explicit>no</itunes:explicit>
		<itunes:image href="http://g3techadvantage.com/wp-content/plugins/podpress/images/powered_by_podpress_large.jpg" />
		<image>
			<url>http://g3techadvantage.com/wp-content/plugins/podpress/images/powered_by_podpress.jpg</url>
			<title>The G3 Tech Advantage</title>
			<link>http://g3techadvantage.com</link>
			<width>144</width>
			<height>144</height>
		</image>
		<item>
		<title>The 411 on the 311?</title>
		<link>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/</link>
		<comments>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 19:34:06 +0000</pubDate>
		<dc:creator>Lisa Cearbaugh</dc:creator>
				<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Lisa Cearbaugh]]></category>
		<category><![CDATA[Local Government]]></category>
		<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Productivity]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=96</guid>
		<description><![CDATA[“311” is the slang term used for a centralized service center equipped with the tools and information needed to handle various non-emergency calls from the public]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Is Your Practice Ready for Unified Communications?</title>
		<link>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/</link>
		<comments>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 19:35:20 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[cosmetic surgical practices]]></category>
		<category><![CDATA[patient quality]]></category>
		<category><![CDATA[physician]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/</guid>
		<description><![CDATA[What if it was possible to reduce costs while growing your business at the same time? Ever wonder how to set your business apart? You could set your organization apart just by how you regard customer service, making you the preference amongst the competition. Not only will your customers benefit, but your business will as [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Fear of Being Too Connected&#8230;</title>
		<link>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/</link>
		<comments>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/#comments</comments>
		<pubDate>Thu, 22 May 2008 19:22:51 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marissa Jacquay]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Unified Messaging (UM)]]></category>
		<category><![CDATA[blackberry]]></category>
		<category><![CDATA[business mobility]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[changing technology]]></category>
		<category><![CDATA[increased productivity]]></category>
		<category><![CDATA[smart phone]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[unified messaging]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/</guid>
		<description><![CDATA[By Marissa Jacquay
As I&#8217;ve begun to meet with more customers and prospects and define Unified Communications, and how it plays into enhanced productivity within their organizations, I keep getting the same response. Well Marissa, I like the idea, but I don&#8217;t want to be TOO connected.
Mobility, in regards to communications has changed so much over [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>How to Create Value: Process, Product, or Both?</title>
		<link>http://g3techadvantage.com/2008/03/21/what-exactly-is-the-g3-process/</link>
		<comments>http://g3techadvantage.com/2008/03/21/what-exactly-is-the-g3-process/#comments</comments>
		<pubDate>Fri, 21 Mar 2008 11:02:02 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[The G3 Approach]]></category>
		<category><![CDATA[business vision]]></category>
		<category><![CDATA[process]]></category>
		<category><![CDATA[technology strategy]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2007/11/29/what-exactly-is-the-g3-process/</guid>
		<description><![CDATA[Well, to be honest, we get a lot of questions upfront: Are you going to blow me away with technology terms? Or, try to sell me something that I&#8217;ll never understand how to use? Or, sell me more than I need?
Those are good questions. (It sounds like you&#8217;ve bought technology before.) Well, we do things [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/03/21/what-exactly-is-the-g3-process/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
