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	<title>The G3 Tech Advantage &#187; Business Application</title>
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	<description>Business and Technology Insights from G3 Technology Partners</description>
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		<itunes:summary>Insights from G3 Technology Partners</itunes:summary>
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		<itunes:category text="Society &amp; Culture"/>
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			<itunes:email>questions@g3techadvantage.com</itunes:email>
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			<title>The G3 Tech Advantage</title>
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		<item>
		<title>Buying a Phone System – Part 3</title>
		<link>http://g3techadvantage.com/2009/11/09/buying-a-phone-system-%e2%80%93-part-3/</link>
		<comments>http://g3techadvantage.com/2009/11/09/buying-a-phone-system-%e2%80%93-part-3/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 16:20:04 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[How to...]]></category>
		<category><![CDATA[Industry/Vertical]]></category>
		<category><![CDATA[Legal]]></category>
		<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Product Solutions]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[Roles/Positions]]></category>
		<category><![CDATA[The G3 Approach]]></category>
		<category><![CDATA[Vendor Selection]]></category>
		<category><![CDATA[buying a phone system]]></category>
		<category><![CDATA[choosing the right technology]]></category>
		<category><![CDATA[choosing the right vendor]]></category>
		<category><![CDATA[deciding on a phone system]]></category>
		<category><![CDATA[Discovery Questions]]></category>
		<category><![CDATA[evaluating solutions]]></category>
		<category><![CDATA[interview vendors]]></category>
		<category><![CDATA[manufacturer comparison]]></category>
		<category><![CDATA[technology decisions]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=132</guid>
		<description><![CDATA[It is very common for organizations to make snap decisions for the wrong reason without first addressing these root problems.  ]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2009/11/09/buying-a-phone-system-%e2%80%93-part-3/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The 411 on the 311?</title>
		<link>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/</link>
		<comments>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 19:34:06 +0000</pubDate>
		<dc:creator>Lisa Cearbaugh</dc:creator>
				<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Lisa Cearbaugh]]></category>
		<category><![CDATA[Local Government]]></category>
		<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Productivity]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=96</guid>
		<description><![CDATA[“311” is the slang term used for a centralized service center equipped with the tools and information needed to handle various non-emergency calls from the public]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Is Your Practice Ready for Unified Communications?</title>
		<link>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/</link>
		<comments>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 19:35:20 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[cosmetic surgical practices]]></category>
		<category><![CDATA[patient quality]]></category>
		<category><![CDATA[physician]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/</guid>
		<description><![CDATA[What if it was possible to reduce costs while growing your business at the same time? Ever wonder how to set your business apart? You could set your organization apart just by how you regard customer service, making you the preference amongst the competition. Not only will your customers benefit, but your business will as [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Fear of Being Too Connected&#8230;</title>
		<link>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/</link>
		<comments>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/#comments</comments>
		<pubDate>Thu, 22 May 2008 19:22:51 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marissa Jacquay]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Unified Messaging (UM)]]></category>
		<category><![CDATA[blackberry]]></category>
		<category><![CDATA[business mobility]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[changing technology]]></category>
		<category><![CDATA[increased productivity]]></category>
		<category><![CDATA[smart phone]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[unified messaging]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/</guid>
		<description><![CDATA[By Marissa Jacquay
As I&#8217;ve begun to meet with more customers and prospects and define Unified Communications, and how it plays into enhanced productivity within their organizations, I keep getting the same response. Well Marissa, I like the idea, but I don&#8217;t want to be TOO connected.
Mobility, in regards to communications has changed so much over [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>An Integrated Solution and Outbound Dialer: From &#8216;What is It?&#8217; To &#8216;How Did We Do Without It?&#8217;</title>
		<link>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/</link>
		<comments>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/#comments</comments>
		<pubDate>Mon, 12 May 2008 10:36:54 +0000</pubDate>
		<dc:creator>Michelle Heiden</dc:creator>
				<category><![CDATA[Customer Service Manager]]></category>
		<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Michelle Heiden]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[consolidation of support contracts]]></category>
		<category><![CDATA[diagnosing issues]]></category>
		<category><![CDATA[health supply company]]></category>
		<category><![CDATA[michelle heiden]]></category>
		<category><![CDATA[outbound dialer]]></category>
		<category><![CDATA[reducing costs]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/</guid>
		<description><![CDATA[by Michelle Heiden
As a technology specialist, I’m always looking for big problems that can be solved by well-executed, properly-designed technical solutions. For me, the bigger the better.
Well, recently I helped install a system for a health supply company. When we first began diagnosing their issues, they thought they merely needed a new PBX. But after [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>A Principle Centered Approach To Technology</title>
		<link>http://g3techadvantage.com/2008/05/06/a-principle-centered-approach-to-technology/</link>
		<comments>http://g3techadvantage.com/2008/05/06/a-principle-centered-approach-to-technology/#comments</comments>
		<pubDate>Tue, 06 May 2008 14:25:07 +0000</pubDate>
		<dc:creator>Pete DiPaola</dc:creator>
				<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Pete DiPaola]]></category>
		<category><![CDATA[competitice advantage]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[SPA]]></category>
		<category><![CDATA[Systems and procedures audit]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/03/08/a-principle-centered-approach-to-technology/</guid>
		<description><![CDATA[We get calls all the time from people wanting merely to &#8220;replace&#8221; their existing technology. This most often happens when there is equipment that has gone &#8220;out of service&#8221;&#8211;a fancy way of saying there are few parts available for it.
Recently, I was asked by a prospect about our approach to this and we talked about [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/06/a-principle-centered-approach-to-technology/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Change Management. A Big Deal In Implementing Technology</title>
		<link>http://g3techadvantage.com/2008/05/02/change-management-a-big-deal-in-implementing-technology/</link>
		<comments>http://g3techadvantage.com/2008/05/02/change-management-a-big-deal-in-implementing-technology/#comments</comments>
		<pubDate>Fri, 02 May 2008 16:00:47 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Business Application]]></category>
		<category><![CDATA[CEO]]></category>
		<category><![CDATA[CFO]]></category>
		<category><![CDATA[Podcasts]]></category>
		<category><![CDATA[Ray Hoffman]]></category>
		<category><![CDATA[business vision]]></category>
		<category><![CDATA[change management]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[selling technology]]></category>
		<category><![CDATA[senior management commitment]]></category>
		<category><![CDATA[technology podcast]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/02/26/change-management-a-big-deal-in-implementing-technology/</guid>
		<description><![CDATA[In the following audio podcast, Ray Hoffman, G3 VP Operations, discusses change management throughout a technology journey. He says there are four things you really need to think through: “What is your vision?” “Do I have the right people in place?” “Are they going to help me get my business where it needs to be?” [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/02/change-management-a-big-deal-in-implementing-technology/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
			<enclosure url="http://g3techadvantage.com/wp-content/uploads/2008/05/3-g3tech-raychange.mp3" length="1" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>In the following audio podcast, Ray Hoffman, G3 VP Operations, discusses change management throughout a technology journey. He says there are four things you really ...</itunes:subtitle>
		<itunes:summary>In the following audio podcast, Ray Hoffman, G3 VP Operations, discusses change management throughout a technology journey. He says there are four things you really need to think through: ldquo;What is your vision?rdquo; ldquo;Do I have the right people in place?rdquo; ldquo;Are they going to help me get my business where it needs to be?rdquo; And ldquo;How much change can your organization withstand?rdquo;This podcast is about 10 minutes in length and is worth listening to if you're preparing to go through a technology upgrade or implementation of any kind. Other items for discussion in this podcast:
    
	How to know when there is too much change
	Get acceptance from user community prior to going to phases two and three
	Technology is never ending - there will always be additions
	Must have a change control process - more important now due to many converging forces
	Why people want to fight change - negative energy
	With implementation of technology, there will be some level of temporary productivity loss for a few weeks.

Other Areas
    
	Senior management must have buy in and "believe" that there is an ROI
Make sure you have the right people in place - understand the "vision."
Select correct technology, and the right partner, so you can quickly get to productivity gains
	How we used to sell technology - strictly phones. Today, this is not so.

Now, we find we deal with C-level execs on health of business, marketing and sales department heads, inventory control people, IT, database people. Each one must be committed to change.

Technology today is about interaction - not telephones. The question is, "How do your customers want information so they may utilize it best?"

Ray Hoffman is the Chief Operations Officer of G3 Technology Partners and a contributor to this site. He can be reached at ray.hoffman@g3tp.com </itunes:summary>
		<itunes:keywords>Business,Application,,CEO,,CFO,,Podcasts,,Ray,Hoffman</itunes:keywords>
		<itunes:author>questions@g3techadvantage.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
	</item>
		<item>
		<title>Technology as a Business Strategy</title>
		<link>http://g3techadvantage.com/2008/04/24/technology-as-a-business-strategy/</link>
		<comments>http://g3techadvantage.com/2008/04/24/technology-as-a-business-strategy/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 16:10:59 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Business Application]]></category>
		<category><![CDATA[CEO]]></category>
		<category><![CDATA[CFO]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[The G3 Approach]]></category>
		<category><![CDATA[business strategy]]></category>
		<category><![CDATA[growing your business]]></category>
		<category><![CDATA[technology solution]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2007/11/30/technology-as-a-business-strategy/</guid>
		<description><![CDATA[When you think of business strategy, you think competitive advantage, or pricing, or promotion. But what if Technology could actually give you an advantage in growing your business?
When we talk with business owners/presidents/leaders, we ask the very simple question:

&#8220;Based on what you want to accomplish over the next few years, what are some of the [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/04/24/technology-as-a-business-strategy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Most Common Communication Pains Inside Companies</title>
		<link>http://g3techadvantage.com/2008/04/16/most-common-communication-pains-inside-companies/</link>
		<comments>http://g3techadvantage.com/2008/04/16/most-common-communication-pains-inside-companies/#comments</comments>
		<pubDate>Wed, 16 Apr 2008 14:50:42 +0000</pubDate>
		<dc:creator>Pete DiPaola</dc:creator>
				<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Siemens]]></category>
		<category><![CDATA[cost]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[inefficiency]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[most common communication problems]]></category>
		<category><![CDATA[productivity]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/03/08/most-common-communication-pains-inside-companies/</guid>
		<description><![CDATA[Recently, I read a white paper done by Insignia. It was prepared on behalf of one of our suppliers, Siemens.
In it, they revealed a study they completed in 2007&#8211; and it had some interesting information in it.
They talked to over 500 people in a variety of industries to find out what the most common communication [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/04/16/most-common-communication-pains-inside-companies/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Discovering Opportunities to Drive Competitive Edge</title>
		<link>http://g3techadvantage.com/2008/04/02/what-can-i-expect-from-a-g3-meeting/</link>
		<comments>http://g3techadvantage.com/2008/04/02/what-can-i-expect-from-a-g3-meeting/#comments</comments>
		<pubDate>Wed, 02 Apr 2008 18:19:24 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Business Application]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Lisa Hill]]></category>
		<category><![CDATA[Podcasts]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[business process]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[integration]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[technology podcast]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/01/16/what-can-i-expect-from-a-g3-meeting/</guid>
		<description><![CDATA[We caught up with Lisa Hill last week. Lisa is our VP Sales and is quite involved in helping clients identify the major issues they&#8217;re trying to solve with technology solutions.
Lisa and her team have a unique way of handling customer meetings and the sales process itself. We thought you&#8217;d like to hear it in [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/04/02/what-can-i-expect-from-a-g3-meeting/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
			<enclosure url="http://g3techadvantage.com/wp-content/uploads/2008/05/1-g3tech-lisahill.mp3" length="1" type="audio/mpeg"/>
<itunes:duration>00:01:01</itunes:duration>
		<itunes:subtitle>We caught up with Lisa Hill last week. Lisa is our VP Sales and is quite involved in helping clients identify the major issues they're ...</itunes:subtitle>
		<itunes:summary>We caught up with Lisa Hill last week. Lisa is our VP Sales and is quite involved in helping clients identify the major issues they're trying to solve with technology solutions.

Lisa and her team have a unique way of handling customer meetings and the sales process itself. We thought you'd like to hear it in her words. This may help you know what to expect when you ask G3 in to discuss your goals and issues.</itunes:summary>
		<itunes:keywords>Business,Application,,Customers,,Lisa,Hill,,Podcasts,,Solutions</itunes:keywords>
		<itunes:author>questions@g3techadvantage.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>No</itunes:block>
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