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	<description>Business and Technology Insights from G3 Technology Partners</description>
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		<item>
		<title>Buying a Phone System – Part 3</title>
		<link>http://g3techadvantage.com/2009/11/09/buying-a-phone-system-%e2%80%93-part-3/</link>
		<comments>http://g3techadvantage.com/2009/11/09/buying-a-phone-system-%e2%80%93-part-3/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 16:20:04 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[How to...]]></category>
		<category><![CDATA[Industry/Vertical]]></category>
		<category><![CDATA[Legal]]></category>
		<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Product Solutions]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[Roles/Positions]]></category>
		<category><![CDATA[The G3 Approach]]></category>
		<category><![CDATA[Vendor Selection]]></category>
		<category><![CDATA[buying a phone system]]></category>
		<category><![CDATA[choosing the right technology]]></category>
		<category><![CDATA[choosing the right vendor]]></category>
		<category><![CDATA[deciding on a phone system]]></category>
		<category><![CDATA[Discovery Questions]]></category>
		<category><![CDATA[evaluating solutions]]></category>
		<category><![CDATA[interview vendors]]></category>
		<category><![CDATA[manufacturer comparison]]></category>
		<category><![CDATA[technology decisions]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=132</guid>
		<description><![CDATA[It is very common for organizations to make snap decisions for the wrong reason without first addressing these root problems.  ]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The 411 on the 311?</title>
		<link>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/</link>
		<comments>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 19:34:06 +0000</pubDate>
		<dc:creator>Lisa Cearbaugh</dc:creator>
				<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Lisa Cearbaugh]]></category>
		<category><![CDATA[Local Government]]></category>
		<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Productivity]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=96</guid>
		<description><![CDATA[“311” is the slang term used for a centralized service center equipped with the tools and information needed to handle various non-emergency calls from the public]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Buying a Phone System &#8211; Part 2</title>
		<link>http://g3techadvantage.com/2009/10/28/buying-a-phone-system-part-2/</link>
		<comments>http://g3techadvantage.com/2009/10/28/buying-a-phone-system-part-2/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 18:27:48 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[How to...]]></category>
		<category><![CDATA[Industry/Vertical]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Product Solutions]]></category>
		<category><![CDATA[Roles/Positions]]></category>
		<category><![CDATA[The G3 Approach]]></category>
		<category><![CDATA[Vendor Selection]]></category>
		<category><![CDATA[buying a phone system]]></category>
		<category><![CDATA[choosing the right technology]]></category>
		<category><![CDATA[choosing the right vendor]]></category>
		<category><![CDATA[deciding on a phone system]]></category>
		<category><![CDATA[evaluating solutions]]></category>
		<category><![CDATA[interview vendors]]></category>
		<category><![CDATA[manufacturer comparison]]></category>
		<category><![CDATA[technology decisions]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=101</guid>
		<description><![CDATA[there must be open lines of communication, expectation setting, and established trust ]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Buying/Evaluating a phone system?</title>
		<link>http://g3techadvantage.com/2009/10/27/buyingevaluating-a-phone-system/</link>
		<comments>http://g3techadvantage.com/2009/10/27/buyingevaluating-a-phone-system/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 14:00:10 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[CEO]]></category>
		<category><![CDATA[CFO]]></category>
		<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Customer Service Manager]]></category>
		<category><![CDATA[How to...]]></category>
		<category><![CDATA[Interactive Intelligence]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Product Solutions]]></category>
		<category><![CDATA[Roles/Positions]]></category>
		<category><![CDATA[Siemens]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[The G3 Approach]]></category>
		<category><![CDATA[Vendor Selection]]></category>
		<category><![CDATA[buying a phone system]]></category>
		<category><![CDATA[choosing the right technology]]></category>
		<category><![CDATA[choosing the right vendor]]></category>
		<category><![CDATA[deciding on a phone system]]></category>
		<category><![CDATA[evaluating solutions]]></category>
		<category><![CDATA[interview vendors]]></category>
		<category><![CDATA[manufacturer comparison]]></category>
		<category><![CDATA[technology decisions]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=89</guid>
		<description><![CDATA[It’s not the technology that solves problems, it’s the people; the technology is the vehicle in which the problem is solved.]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2009/10/27/buyingevaluating-a-phone-system/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Is Your Practice Ready for Unified Communications?</title>
		<link>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/</link>
		<comments>http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 19:35:20 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[cosmetic surgical practices]]></category>
		<category><![CDATA[patient quality]]></category>
		<category><![CDATA[physician]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/07/03/is-your-practice-ready-for-unified-communications/</guid>
		<description><![CDATA[What if it was possible to reduce costs while growing your business at the same time? Ever wonder how to set your business apart? You could set your organization apart just by how you regard customer service, making you the preference amongst the competition. Not only will your customers benefit, but your business will as [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Texting Craze: Alphanumeric dialing hits a speed bump</title>
		<link>http://g3techadvantage.com/2008/06/12/the-texting-craze-alphanumeric-dialing-hits-a-speed-bump/</link>
		<comments>http://g3techadvantage.com/2008/06/12/the-texting-craze-alphanumeric-dialing-hits-a-speed-bump/#comments</comments>
		<pubDate>Thu, 12 Jun 2008 17:58:54 +0000</pubDate>
		<dc:creator>Christie Collier</dc:creator>
				<category><![CDATA[Christie Collier]]></category>
		<category><![CDATA[Application]]></category>
		<category><![CDATA[DTMF functionality]]></category>
		<category><![CDATA[keypads]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[telecommunication systems]]></category>
		<category><![CDATA[text]]></category>
		<category><![CDATA[text messaging capabilities]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/06/12/the-texting-craze-alphanumeric-dialing-hits-a-speed-bump/</guid>
		<description><![CDATA[By Christie Collier 
Ever notice how many phone numbers include easy to remember words?  1-800-FLOWERS or 1-800-REAL ESTATE…even reality TV shows urge their viewers to vote for their favorite contestant by dialing the name of the show followed by two or three numbers.   Problem is that letters on today’s popular cell phones, [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/06/12/the-texting-craze-alphanumeric-dialing-hits-a-speed-bump/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>The Fear of Being Too Connected&#8230;</title>
		<link>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/</link>
		<comments>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/#comments</comments>
		<pubDate>Thu, 22 May 2008 19:22:51 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marissa Jacquay]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Unified Messaging (UM)]]></category>
		<category><![CDATA[blackberry]]></category>
		<category><![CDATA[business mobility]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[changing technology]]></category>
		<category><![CDATA[increased productivity]]></category>
		<category><![CDATA[smart phone]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[unified messaging]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/</guid>
		<description><![CDATA[By Marissa Jacquay
As I&#8217;ve begun to meet with more customers and prospects and define Unified Communications, and how it plays into enhanced productivity within their organizations, I keep getting the same response. Well Marissa, I like the idea, but I don&#8217;t want to be TOO connected.
Mobility, in regards to communications has changed so much over [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>An Integrated Solution and Outbound Dialer: From &#8216;What is It?&#8217; To &#8216;How Did We Do Without It?&#8217;</title>
		<link>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/</link>
		<comments>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/#comments</comments>
		<pubDate>Mon, 12 May 2008 10:36:54 +0000</pubDate>
		<dc:creator>Michelle Heiden</dc:creator>
				<category><![CDATA[Customer Service Manager]]></category>
		<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Michelle Heiden]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[consolidation of support contracts]]></category>
		<category><![CDATA[diagnosing issues]]></category>
		<category><![CDATA[health supply company]]></category>
		<category><![CDATA[michelle heiden]]></category>
		<category><![CDATA[outbound dialer]]></category>
		<category><![CDATA[reducing costs]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/</guid>
		<description><![CDATA[by Michelle Heiden
As a technology specialist, I’m always looking for big problems that can be solved by well-executed, properly-designed technical solutions. For me, the bigger the better.
Well, recently I helped install a system for a health supply company. When we first began diagnosing their issues, they thought they merely needed a new PBX. But after [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Attention Call Centers: See What VoIP Can Do For You</title>
		<link>http://g3techadvantage.com/2008/05/07/attention-call-centers-see-what-voip-can-do-for-you-2/</link>
		<comments>http://g3techadvantage.com/2008/05/07/attention-call-centers-see-what-voip-can-do-for-you-2/#comments</comments>
		<pubDate>Wed, 07 May 2008 10:33:21 +0000</pubDate>
		<dc:creator>Amanda Morris</dc:creator>
				<category><![CDATA[Amanda Morris]]></category>
		<category><![CDATA[CFO]]></category>
		<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Interactive Voice Response (IVR)]]></category>
		<category><![CDATA[Routing]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[enhanced routing]]></category>
		<category><![CDATA[outbound dialing]]></category>
		<category><![CDATA[technology design]]></category>
		<category><![CDATA[telecommunications]]></category>
		<category><![CDATA[VOiP]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/02/29/attention-call-centers-see-what-voip-can-do-for-you-2/</guid>
		<description><![CDATA[By Amanda Morris
Most companies are aware of the latest VoIP (Voice over internet) technology, but many don’t recognize the benefits of such technology and the positive impact that it can have on their organization.
There is a wide spread misconception about the benefits of VoIP.
If you ask many companies why they want this technology, they say [...]]]></description>
		<wfw:commentRss>http://g3techadvantage.com/2008/05/07/attention-call-centers-see-what-voip-can-do-for-you-2/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>A Principle Centered Approach To Technology</title>
		<link>http://g3techadvantage.com/2008/05/06/a-principle-centered-approach-to-technology/</link>
		<comments>http://g3techadvantage.com/2008/05/06/a-principle-centered-approach-to-technology/#comments</comments>
		<pubDate>Tue, 06 May 2008 14:25:07 +0000</pubDate>
		<dc:creator>Pete DiPaola</dc:creator>
				<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Pete DiPaola]]></category>
		<category><![CDATA[competitice advantage]]></category>
		<category><![CDATA[roi]]></category>
		<category><![CDATA[SPA]]></category>
		<category><![CDATA[Systems and procedures audit]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/03/08/a-principle-centered-approach-to-technology/</guid>
		<description><![CDATA[We get calls all the time from people wanting merely to &#8220;replace&#8221; their existing technology. This most often happens when there is equipment that has gone &#8220;out of service&#8221;&#8211;a fancy way of saying there are few parts available for it.
Recently, I was asked by a prospect about our approach to this and we talked about [...]]]></description>
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		<slash:comments>0</slash:comments>
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