Increasing Billable Hours By Better Tracking. How One Law Firm Increased Revenue.
April 29, 2008
To a legal firm, communications with clients mean billable hours. Tracking every phone call, voice mail, e-mail and fax that crosses a desk generates potential revenue. Optimizing your invoices to clients, however, requires managing each type of communications media accordingly.
1 Tracking
Most law firms look for the tools to supply cutting-edge connectivity between their attorneys and clients and can overlook the lost billable hours they spend with each interaction.
Your ability to accurately capture the quantity of your billable time directly affects the total amount of time you spend working. Your ability to accurately describe the quality of your billable time will allow your firm to craft timely, persuasive bills that stand the best chance of achieving every lawyer’s ultimate goal in every billable matter through each interaction, phone, fax, web, and wireless mobility.
We’ve helped numerous law firms overcome this by providing the tools to track all interaction through technology.
Technology has evolved during the last decade into dynamic business ventures designed to meet today’s fast-paced business environment. Key to this change has been the effective use of technology in providing our clients with additional value.
2 Disaster Recovery
Your Disaster Recovery Plan is the most important item in your business portfolio. It is what you will turn to if there is indeed a disaster or other serious incident.
Having a back-up communication platform will allow you to continue serving your clients. With most Law Firms communication is the core of their business. Hopefully, you will never have to use it, but if you do, it can be the difference between the loss of your organization and its survival. It is therefore absolutely critical that it is workable. How you continue to operate day to day will help guide you through the crisis.
That’s what we do at G3 — help you plan a communication platform that will provide the communication interaction you will need during a disaster.
3 Attorneys Well-Connected With Clients
Your law firm could be using state-of-the-art technology to promote collaboration between your clients and attorneys. Not only will you be delivering outstanding customer service, but you will be better able to bill appropriately. Your Clients benefit in many ways, including efficiencies in attorney and staff productivity.
Pam Ottinger is a specialist with G3 Technology Partners and a contributor to the blog. She can be reached at pam.ottinger@g3tp.com
Our Project Managers Begin With One Question. Wonder What It Is?
March 31, 2008
You know, selling technology is the easy part. We believe that if you have business problems to solve, then we can create meaningful solutions for you, in and around technology.
But Project Management–now that’s a different deal.
Do you know how many moving pieces there are to a technology implementation? Thousands. And if all of that doesn’t come together properly, then costs go up, frustration mounts, and implementation plans go out the window.
So our Project Managers (PM’s) begin every project with the very simple but important question: Why did you buy this? (Or, what are you hoping this solution will do for you?) By knowing that, it restates the value you put on the solution–and helps us make sure we fulfill your expectations.
Are we saying nothing ever goes wrong with our implementation? Of course not.
Not sure we’ve ever had a perfect one. But one thing we can say is that we keep you updated all along the curve to make sure you know where we are in the process. Communication is vital. And it’s a promise we make to you.
So if you’re just beginning a project with us and you hear your PM ask that question “why did you buy this?” don’t take offense. They’re just making sure there is complete understanding prior to beginning work. It can save headaches later.