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	<title>The G3 Tech Advantage &#187; Call Center Manager</title>
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		<title>The 411 on the 311?</title>
		<link>http://g3techadvantage.com/2009/11/02/the-411-on-the-311/</link>
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		<pubDate>Mon, 02 Nov 2009 19:34:06 +0000</pubDate>
		<dc:creator>Lisa Cearbaugh</dc:creator>
				<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Lisa Cearbaugh]]></category>
		<category><![CDATA[Local Government]]></category>
		<category><![CDATA[Metrics & Reporting]]></category>
		<category><![CDATA[Productivity]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=96</guid>
		<description><![CDATA[“311” is the slang term used for a centralized service center equipped with the tools and information needed to handle various non-emergency calls from the public]]></description>
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		<title>Buying/Evaluating a phone system?</title>
		<link>http://g3techadvantage.com/2009/10/27/buyingevaluating-a-phone-system/</link>
		<comments>http://g3techadvantage.com/2009/10/27/buyingevaluating-a-phone-system/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 14:00:10 +0000</pubDate>
		<dc:creator>Nick Snoply</dc:creator>
				<category><![CDATA[Avaya]]></category>
		<category><![CDATA[CEO]]></category>
		<category><![CDATA[CFO]]></category>
		<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Customer Service Manager]]></category>
		<category><![CDATA[How to...]]></category>
		<category><![CDATA[Interactive Intelligence]]></category>
		<category><![CDATA[Nick Snoply]]></category>
		<category><![CDATA[Product Solutions]]></category>
		<category><![CDATA[Roles/Positions]]></category>
		<category><![CDATA[Siemens]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[The G3 Approach]]></category>
		<category><![CDATA[Vendor Selection]]></category>
		<category><![CDATA[buying a phone system]]></category>
		<category><![CDATA[choosing the right technology]]></category>
		<category><![CDATA[choosing the right vendor]]></category>
		<category><![CDATA[deciding on a phone system]]></category>
		<category><![CDATA[evaluating solutions]]></category>
		<category><![CDATA[interview vendors]]></category>
		<category><![CDATA[manufacturer comparison]]></category>
		<category><![CDATA[technology decisions]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/?p=89</guid>
		<description><![CDATA[It’s not the technology that solves problems, it’s the people; the technology is the vehicle in which the problem is solved.]]></description>
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		<title>Attention Call Centers: See What VoIP Can Do For You</title>
		<link>http://g3techadvantage.com/2008/05/07/attention-call-centers-see-what-voip-can-do-for-you-2/</link>
		<comments>http://g3techadvantage.com/2008/05/07/attention-call-centers-see-what-voip-can-do-for-you-2/#comments</comments>
		<pubDate>Wed, 07 May 2008 10:33:21 +0000</pubDate>
		<dc:creator>Amanda Morris</dc:creator>
				<category><![CDATA[Amanda Morris]]></category>
		<category><![CDATA[CFO]]></category>
		<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Interactive Voice Response (IVR)]]></category>
		<category><![CDATA[Routing]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[enhanced routing]]></category>
		<category><![CDATA[outbound dialing]]></category>
		<category><![CDATA[technology design]]></category>
		<category><![CDATA[telecommunications]]></category>
		<category><![CDATA[VOiP]]></category>

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		<description><![CDATA[By Amanda Morris
Most companies are aware of the latest VoIP (Voice over internet) technology, but many don’t recognize the benefits of such technology and the positive impact that it can have on their organization.
There is a wide spread misconception about the benefits of VoIP.
If you ask many companies why they want this technology, they say [...]]]></description>
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