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	<title>The G3 Tech Advantage &#187; Technology Topics</title>
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		<title>The Fear of Being Too Connected&#8230;</title>
		<link>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/</link>
		<comments>http://g3techadvantage.com/2008/05/22/the-fear-of-being-too-connected/#comments</comments>
		<pubDate>Thu, 22 May 2008 19:22:51 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marissa Jacquay]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Unified Messaging (UM)]]></category>
		<category><![CDATA[blackberry]]></category>
		<category><![CDATA[business mobility]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[changing technology]]></category>
		<category><![CDATA[increased productivity]]></category>
		<category><![CDATA[smart phone]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[unified messaging]]></category>

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		<description><![CDATA[By Marissa Jacquay
As I&#8217;ve begun to meet with more customers and prospects and define Unified Communications, and how it plays into enhanced productivity within their organizations, I keep getting the same response. Well Marissa, I like the idea, but I don&#8217;t want to be TOO connected.
Mobility, in regards to communications has changed so much over [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>An Integrated Solution and Outbound Dialer: From &#8216;What is It?&#8217; To &#8216;How Did We Do Without It?&#8217;</title>
		<link>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/</link>
		<comments>http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/#comments</comments>
		<pubDate>Mon, 12 May 2008 10:36:54 +0000</pubDate>
		<dc:creator>Michelle Heiden</dc:creator>
				<category><![CDATA[Customer Service Manager]]></category>
		<category><![CDATA[Lower Costs]]></category>
		<category><![CDATA[Michelle Heiden]]></category>
		<category><![CDATA[Mobility]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[consolidation of support contracts]]></category>
		<category><![CDATA[diagnosing issues]]></category>
		<category><![CDATA[health supply company]]></category>
		<category><![CDATA[michelle heiden]]></category>
		<category><![CDATA[outbound dialer]]></category>
		<category><![CDATA[reducing costs]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/05/12/outbound-dialer-from-what-is-it-to-how-did-we-do-without-it/</guid>
		<description><![CDATA[by Michelle Heiden
As a technology specialist, I’m always looking for big problems that can be solved by well-executed, properly-designed technical solutions. For me, the bigger the better.
Well, recently I helped install a system for a health supply company. When we first began diagnosing their issues, they thought they merely needed a new PBX. But after [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Attention Call Centers: See What VoIP Can Do For You</title>
		<link>http://g3techadvantage.com/2008/05/07/attention-call-centers-see-what-voip-can-do-for-you-2/</link>
		<comments>http://g3techadvantage.com/2008/05/07/attention-call-centers-see-what-voip-can-do-for-you-2/#comments</comments>
		<pubDate>Wed, 07 May 2008 10:33:21 +0000</pubDate>
		<dc:creator>Amanda Morris</dc:creator>
				<category><![CDATA[Amanda Morris]]></category>
		<category><![CDATA[CFO]]></category>
		<category><![CDATA[Call Center Manager]]></category>
		<category><![CDATA[Interactive Voice Response (IVR)]]></category>
		<category><![CDATA[Routing]]></category>
		<category><![CDATA[VoIP]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[enhanced routing]]></category>
		<category><![CDATA[outbound dialing]]></category>
		<category><![CDATA[technology design]]></category>
		<category><![CDATA[telecommunications]]></category>
		<category><![CDATA[VOiP]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/02/29/attention-call-centers-see-what-voip-can-do-for-you-2/</guid>
		<description><![CDATA[By Amanda Morris
Most companies are aware of the latest VoIP (Voice over internet) technology, but many don’t recognize the benefits of such technology and the positive impact that it can have on their organization.
There is a wide spread misconception about the benefits of VoIP.
If you ask many companies why they want this technology, they say [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Unified Communications: What Efficiencies Can It Bring to My Organization?</title>
		<link>http://g3techadvantage.com/2008/03/26/unified-communications-what-efficiencies-can-it-bring-to-my-organization/</link>
		<comments>http://g3techadvantage.com/2008/03/26/unified-communications-what-efficiencies-can-it-bring-to-my-organization/#comments</comments>
		<pubDate>Wed, 26 Mar 2008 18:25:15 +0000</pubDate>
		<dc:creator>Questions</dc:creator>
				<category><![CDATA[CEO]]></category>
		<category><![CDATA[Legal]]></category>
		<category><![CDATA[Marissa Jacquay]]></category>
		<category><![CDATA[Productivity]]></category>
		<category><![CDATA[Unified Messaging (UM)]]></category>
		<category><![CDATA[g3]]></category>
		<category><![CDATA[gartner]]></category>
		<category><![CDATA[knowledge workers]]></category>
		<category><![CDATA[law firms]]></category>
		<category><![CDATA[marissa jacquay]]></category>
		<category><![CDATA[unified communications]]></category>
		<category><![CDATA[unified messaging]]></category>

		<guid isPermaLink="false">http://g3techadvantage.com/2008/01/08/unified-communications-what-efficiencies-can-it-bring-to-my-organization/</guid>
		<description><![CDATA[by Marissa Jacquay 
As telephony moves into the internet (IP) space, it causes a shift in how and when we communicate. With this change, many people cannot distinguish between IP Telephony and Unified Communications. Consequently, we find that many organizations are looking at the world through antiquated glasses.

As a technology specialist, I felt it necessary [...]]]></description>
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		<slash:comments>0</slash:comments>
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